Our Policies & Procedures
Refunds | Exhanges: No Refund or Exchanges. We do not accept refunds or exchanges based on colour differences, estimated shipping times or postal delays. We strongly advise to order at least 6-8 weeks prior to event date or to contact customer service via email to firstname.lastname@example.org prior to placing an order if you are unsure about shipping times. We do not accept returns or exchanges based on errors in ordering (ex. ordering the wrong colour, size or item). We replace only items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com, our policy lasts 48 hours. If 48 hours have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. It must be unwashed, unworn, undamaged and with tags attached. All returned items must be accompanied by the orignal return form and custom documents (if applicable). There is a 35% restocking fee for all approved returned items. Several types of goods are exempt from being returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Additional non-returnable items: Earrings, Swimwear, Robes, Shoes, Dresses, Custom Pieces and Any items marked as FINAL SALE may not be returned of exchanged. To complete your return, we require a receipt or proof of purchase, valid reason for return. There are certain situations where only partial refunds are granted (if applicable). Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 48 hours after delivery
Exchanges: (ONLY if applicable) We exchange items for equal or more value only, that are not sale or package price pieces. Shipping and Handling charges apply and are the responsibility of the customer. Please allow 4-6 weeks for exchanges to be processed, you will receive an email notification when your return has been processed (be sure to check your spam folder)
Refunds (ONLY if applicable): Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please allow 4 - 6 weeks from the return shipped date for your account to be credited and 2-3 billing cycles for the credit to appear on your statement. If you made a purchase using a gift card, e-gift certificate, or store credit refunds will be issued to the original card that was used. If your order was part of a package deal, please see sale items section. No refuns on Swim wear, Earrings, Lingerie (including robes), Shoes, Dresses and any custom orders.
Late or missing refunds (if applicable): If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale Items: NO REFUNDS OR EXCHANGES ON SALE ITEMS. Earrings, Swimwear, Robes, Shoes, Dresses, Custom Pieces and Any items marked as FINAL SALE may not be returned of exchanged. Processing | Delivery Delays: Processing delays may occur but not excluded to, any of the following reasons backordered, limited stock, out of stock, item holds, custom issues for international orders, minor variances with address information.
Invoicing | Billing |Sales Quote: Depending on the order, delivery of a formal invoice or receipt may vary between 1-2 business days to 3-4 weeks. All invoices & receipts are e-mailed to the address that is on file at the time of purchase. Please ensure that this is correct and be sure to check all spam folders.
Shipping-:You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $150, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Shipping Times: Unfortunately we are unable to guarantee shipping times. We have last minute section for customers who require items for for a specific date. However, shipping times vary and although we make the best effort to ensure orders arrive prior to event date, we do not warrant it's arrival. Please e-mail email@example.com for further information regarding your order or pieces of interest.
Package | Bundle Pricing: We offer packaging pricing for customers wishing to place a larger order with us. No items shall be removed or substituted within the order agreed upon. Any cancelled orders are subject to the non-refundable deposit. Furthermore, if discounts were applied based on a specific package or bundle, if any item is removed or cancelled, the price of entire package will also change, any discounts will no longer be applicable.
FFB Invitations | Floral Shop Policies
Invitation packages are as stated. All packages are subject to change, without notice. We do not accept any refunds or exchanges on any invitation or floral packages. It is sold as custom pieces and 'as is' condition. All in-house printing services are based upon what is agreed upon by the designer and customer.
Sizing: We make no guarantees regarding sizing of any items order from us in conjunction with a different vendor or supplier. Please see our invitation sizing guide to be used only as a reference. Mounts come in only one size per invitation size or design ex. A7, A2 and so forth, any alterations or additions in design may alter sizing. Once a digital proof has been approved we are unable to make any changes. Design work can take up to 3-4 weeks, if needed sooner a rush fee will then be applied.
Design | Assembly Fees: We offer design work at an additional fee based on time spent on each order or the difficulty of the desired design, this service fee is an additional $95 per design and is considered non-refundable. Finishing & Assembly can be added to all floral, invitation [+ $185] and gift orders, pricing is dependant on order quantity & size. This service is also non-refundable. We cannot guarantee assembled pieces stay in the same condition due to shipping & transportation. Once an item leaves the showroom it is sold ‘as is’ and is final sale. Representatives may off guidance on how to properly transport items, however there are no guarantees and is solely up to the customer to ensure that the item arrives to the desired destination carefully. It is recommended that assembly of invitations is completed by the customer, we all sell the materials needed to assemble separately.
Deposits: All deposits made are non-refundable. Some exceptions may apply, however Fabfunbride reserves the right to determine, whether an exception is applicable.
Changes in policies may occur & all policies are subject to change ,without notice. Should you have any questions or concerns please contact firstname.lastname@example.org